Yasin has its own Technical Service. You can go here with your technical questions, but also if a product that you have purchased from us does not meet your requirements. If the product has become defective or if you have received a product that does not meet the applicable quality requirements, you can report this to our Technical Service department.
The product can then be returned to us via a RMA or REFUND/DOA procedure. This is specially set up to handle returns quickly and properly. In order to be able to answer your question properly, quickly and as efficiently as possible, we request that you fully follow the procedure.
You can start the return procedure by registering at www.hkc-service.com
RMA – You want the product repaired
In order to be able to process a Repair order as smoothly and efficiently as possible, we have established a procedure. To do this, you must first complete the application completely. With this application you can submit a request to send us a product for repair.
DOA (refund/exchange) – You want to exchange the product or you want a refund
You can only ask for a refund or exchange in the first 30 days after purchasing.
In order to be able to process a DOA order as smoothly and efficiently as possible, we have established a procedure. To do this, you must first complete the application completely. With this application you can submit a request to send us a product for repair.
Consider the following when returning:
- Complete the form completely. If we do not have your complete details, we cannot process your application.
- Please provide a clear and comprehensive complaint description (“does not work” or “defect” is not clear). Possible error messages and connection data are important data
for a good analysis. When and under what circumstances did the complaint occur? Is the complaint repetitive or occasional? Optionally, add a diagram, photo or drawing to clarify.
- Pack the product in its original packaging with all protective materials to prevent transport damage. Transport damage is not covered by the warranty and is always at the risk of the
applicant. If you no longer have the original packaging, we can send you an empty box with protective material. We charge costs for this.
- If a check shows that the product does not show a defect and the product functions according to the manufacturer’s specifications, research costs and any transport costs will be
- If, after investigation, it appears that a defect has occurred due to improper use, the product will not be repaired, replaced or reimbursed. This also applies to any product whose serial number has been changed or removed.